Taxation and Customs Clearance Policy for Druav.com

At Druav.com, we aim to provide a seamless shopping experience for our customers worldwide. This Taxation and Customs Clearance Policy outlines our approach to taxes, duties, and customs clearance when purchasing products from our website. Please review this policy carefully to understand your responsibilities regarding taxes and customs.

1. Taxes

  • Sales Tax: Applicable sales tax may be added to the total amount of your order, depending on the local laws and regulations of the destination country. Sales tax will be calculated and displayed during the checkout process.
  • Value-Added Tax (VAT): For orders shipped to countries where VAT applies, VAT may be included in the total purchase price. Customers are responsible for paying any applicable VAT based on the destination country’s requirements.
  • Tax Exemptions: If you qualify for a tax exemption, please contact our customer service team before placing your order to provide the necessary documentation.

2. Customs Duties

  • International Orders: For orders shipped internationally, customers may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are determined by the customs authorities and are the responsibility of the customer.
  • Customs Declarations: We will include the required documentation with your shipment, declaring the contents and value of the items. However, customs clearance is handled by the destination country, and additional charges may apply.
  • Customs Regulations: It is the customer's responsibility to be aware of any specific customs regulations or restrictions that may apply to the importation of certain products.

3. Customs Clearance

  • Customer Responsibility: The customer is responsible for any customs clearance procedures and for paying any additional charges such as customs duties, import taxes, or brokerage fees.
  • Delays in Customs: Customs processing times may vary by country, and Druav.com is not responsible for any delays due to customs clearance procedures. We recommend that customers check the customs policies of their destination country for estimated clearance times.
  • Supporting Documents: If additional documentation is required for customs clearance, our customer service team is available to assist you in providing the necessary paperwork.

4. Returns and Refunds on Taxed or Duty-Paid Orders

  • Duties and Taxes Non-Refundable: If an order is returned, any duties, taxes, or customs fees paid by the customer are non-refundable. Customers will be responsible for any additional shipping fees associated with returning the item.
  • Rejected or Unclaimed Packages: If a package is rejected or left unclaimed due to customs-related fees, it may be returned to us at the customer’s expense. Any refund issued will exclude shipping costs and any customs fees incurred.

5. Contact Us

  • For questions or assistance regarding taxes, customs duties, or shipping policies, please contact us at: